Shipping & Receiving
Payment & Safety
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
Ordered products exceed the purchase limit with the same account.
A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.
Warranty & Maintenance
Step 1. Distinguish the colour of the liquid, pale yellow is e-liquid.
Step 2. The brown colour is condensate, it is recommended to clean and wipe the pod and device's inner side before use.
-Pod Burning Taste
Step 1. Please make sure to keep an upright posture when in use; lying or leaning will cause oil leakage.
Step 2. Make sure there is plenty of e-liquid left in the pod.
*There might be a slight burnt taste if the e-liquid is running low because there is not enough e-liquid in contact with the atomizer to be heated.
Step 3.Check whether there is any accumulation of condensate in the device. If there is, please wipe and clean the device's inner side and pod.
For RELX Pixel, RELX Pod Pro and RELX Pod for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.